“The worst Help system I have ever seen”
Sarah Maddox reported from the WritersUA conference that Microsoft’s April Reagan gave a frank presentation on the planning and design that has gone into version 3 of Microsoft Help. She was quoted as...
View ArticleMicrosoft moves away from “robot speak” in its user documentation
One of the highlights from the Technical Communications UK 2014 conference was the keynote presentation from Microsoft’s Doug Kim. Doug is Senior Managing Editor for Office.com, and leads guidelines...
View ArticleMicrosoft’s “No more robot speak” in action
Our post about how Microsoft is changing its writing style (Microsoft moves away from “robot speak” in its user documentation) generated a lot of interest, so I thought it might be useful to post...
View ArticleThe need for empathy in technical communication
One of the subjects Doug Kim covered in his TCUK14 presentation, on the changes to Microsoft’s user documentation, was how Microsoft now normally begins its Help topics with an empathetic statement....
View ArticleMicrosoft launches its new documentation site, and it’s very good
Microsoft has announced the preview release of its documentation service, https://docs.microsoft.com, which currently provides content for its Enterprise Mobility products. “We interviewed and surveyed...
View ArticleMicrosoft publishes its REST API Design Guidelines
Microsoft has published its REST API Design Guidelines to the API community. According to Gareth Jones, Principal API Architect, who announced its release: “The effort got started from hearing two key...
View ArticleThe T-Bot: A new Help model from Microsoft
This month, Microsoft has added Microsoft Teams to Office 365. It’s a instant messaging collaboration tool, similar to Slack. Teams contains the T-Bot, which provides help and assistance to users....
View Article
